What is the cancellation policy?
The cancellation policy is as follows:
- Cancellations received more than 21 days prior to a course will receive a 75% refund of the fee paid.
- Cancellations received less than 21 days prior to a course will receive a 25% refund of the fee paid.
- Non attendance on the day of the course will not entitle the registrant to a refund.
- Transfer to a later or future course will only be made if a request is received more than 28 days prior to the course.
I can't attend the A&E Survival Course this time around. When are the next courses after this one?
The A&E Radiology Survival Courses are held in April, August and December. The dates of future courses will be posted on the website and bookings accepted, approximately two weeks after the present advertised courses have finished.
If my hospital has informed me that a place has been booked for me on The A&E Survival Course - for Doctors and Emergency Nurse Practitioners, do I then have to confirm this with you?
No, we take block bookings from some hospitals directly. Therefore, if your hospital informs you that your place is booked, you do not have to confirm this with us. Your hospital will have provided us with your email address and the login details will be emailed to you a few days before the date.
My hospital has pre-booked my place on The A&E Radiology Survival Course - for Doctors and Emergency Nurse Practitioners. They have asked me to pay the course fee myself. How can I do this?
- Pay on-line by credit or debit card. Click on the course and date you have been prebooked for.
- Alternatively, you may be given a link to pay online. Check with your hospital administrator.
If I pay online - will I receive a receipt?
The receipt will automatically be emailed to you as an attachment with your confirmation email. If you do not receive it immediately after booking, please check your junk mail box.
If I pay online . . . how do I know whether the payment has been successful?
If your payment has been successful then you will receive two emails: (1) a Worldpay receipt, and (2) a confirmation from us with an attached receipt. These will be sent directly to your email address. IMPORTANT: if you have not received either of these two emails then please check your junk or spam mail box, as computer generated emails often land in there
What time does the course start and finish?
Logging into the Waiting Room is usually at 8.45am. The introduction starts at 9:00am. Each course finishes at approximately 17.30. The organisers will see that the course finishes on time. The course programme will be emailed to you with the login details or can be downloaded from the Courses page.
What can I do if the only day on which I am able to attend is already fully booked?
You can e-mail the course administrator and ask to be put on the waiting list. We will contact you if a place becomes available. However, we cannot guarantee that we will receive any cancellations as the courses are extremely popular and usually fill up well before the date of the course.
Will I need to have a Zoom account to access the course on the day?
Yes, please set up a free Zoom account beforehand and then you can log in with your email address and password on the day, using the Zoom invitation link that we will email to you with the confirmation details.
Will I receive a certificate of attendance?
Yes, a certificate of attendance will be emailed to you after the course.
Will the online course have the same content as the face-to-face courses?
Yes. The timetable for the day will follow exactly the current face-to-face course, including access to our teaching radiographs via a website link for use during the day.