What time do the Zoom courses start and finish?
Logging into the Waiting Room is usually at 8.45am. The introduction starts at 9:00am. Each course finishes at approximately 17.30. The organisers will see that the course finishes on time. The course programme will be emailed to you with the login details or can be downloaded from the Courses page.
Will I need to have a Zoom account to access the course on the day?
Yes, please set up a free Zoom account beforehand and then you can log in with your email address on the day and click on the Zoom invitation link that we will email to you with the confirmation details.
What is the cancellation policy?
The cancellation policy is as follows:
- Cancellations received within 7 days of making a booking are eligible to a full refund (in line with OFT Distance Selling Regulations)
- Cancellations received more than 14 days prior to a course will receive a 75% refund of the fee paid.
- Cancellations received 7-14 days prior to a course will receive a 25% refund of the fee paid.
- Cancellations received less than 7 days prior to a course will not be entitled to a refund.
- Nonattendance on the day of the course will not entitle the registrant to a refund.
- Transfer to a later or future course will only be made if a request is received more than 14 days prior to the course.
- NB. If a copy of the book has already been received, then £25 will be deducted from any refund due.
I am trying to book one place online, but it keeps adding in more places in the total.
You are probably adding in an additional line to your basket, so the system calculates the number of people attending by the number of lines in your basket.
Go into ‘Book now', and the top box is your basket. On the left it asks you to add the name and email address, on one line only (do not use the return to go onto another line). Then click add to basket and it will take you through the application process for one booking only.
Can I book for more than one person?
Yes, just add the additional name (and email address) of the people attending. Ensure each name and email address is on one line only in your basket and the system will calculate the number of people by the number of lines added to your basket.
Can I book more than one course at a time?
Yes, just add each course you would like to attend to your basket and the system will calculate the cost once you go through to the booking form.
Will I receive my complimentary e-book before the course date?
In most cases, yes, we aim to send the orders through to the publishers in plenty of time before the course, although sometimes there is a delay in us receiving the download code for you. In this case you will receive the code very soon after the course.
Plese note: You do not need to study the book before the course - it is designed as a handy reference guide in your place of work afterwards.
How do I download my complimentary e-book?
A unique download code will be emailed to you, together with the instructions for setting up the VitalSource Bookshelf. Once you have downloaded your e-book, you can add your VitalSource account app to any device, including a PC, laptop or mobile.
Advantages of e-books:
· E-books Save Trees – they are environmentally friendly.
· Portability and convenient – always there when you need them.
· Good for the Eyes
· They take up less space
· Save shelf & storage space
· Gives you unlimited access to your books
· You can download them instantly.
· You can change the size of the text
· Easy to highlight, take notes and bookmark.
I can't attend the A&E Survival Course this time around. When are the next courses after this one?
The A&E & Chest Xray Survival Courses are usually held in April, August and December each year.
The FRCR 2b Courses are usually held in March & September, together with the Advanced Chest X-ray course.
The dates of future courses will be posted on the website and bookings accepted, approximately two weeks after the present advertised courses have finished.
If my hospital has informed me that a place has been booked for me on The A&E or CXR Survival Course, do I then have to confirm this with you?
No, we take block bookings from some hospitals directly. Therefore, if your hospital informs you that your place is booked, you do not have to confirm this with us. Your hospital should have provided us with your email address but if you do not hear from us to confirm your place, then please email us to enquire, in case the email address we have for you is incorrect. The login details will be emailed to you a few days before the date (please regularly check your junk mail, as emails often land in there)
Please check with us that we have received an official purchase order for your place on the course, as bookings from hospitals, will not be accepted without one?
If I pay online - will I receive a receipt?
The receipt will automatically be emailed to you as an attachment with your confirmation email. If you do not receive it immediately after booking, please check your junk mail box.
If I pay online . . . how do I know whether the payment has been successful?
If your payment has been successful then you will receive two emails: (1) a Worldpay receipt, and (2) a confirmation from us with an attached receipt. These will be sent directly to your email address. IMPORTANT: if you have not received either of these two emails then please check your junk or spam mail box, as computer generated emails often land in there
What can I do if the only day on which I am able to attend is already fully booked?
You can e-mail the course administrator and ask to be put on the waiting list. We will contact you if a place becomes available. However, we cannot guarantee that we will receive any cancellations as the courses are extremely popular and usually fill up well before the date of the course.
Will I receive a certificate of attendance?
Yes, a certificate of attendance will be emailed to you after the course, usually within three or four days. Please check your junk mail, as they often land in there.