What is the cancellation policy?
The cancellation policy is as follows:
- Cancellations received within 7 days of making a booking are eligible to a full refund (in line with OFT Distance Selling Regulations)
- Cancellations received more than 14 days prior to a course will receive a 75% refund of the fee paid.
- Cancellations received 7-14 days prior to a course will receive a 25% refund of the fee paid.
- Cancellations received less than 7 days prior to a course will not be entitled to a refund.
- Nonattendance on the day of the course will not entitle the registrant to a refund.
- Transfer to a later or future course will only be made if a request is received more than 14 days prior to the course.
- NB. If a copy of the book has already been received, then £25 will be deducted from any refund due.
I am trying to book one place online, but it keeps adding in more places in the total.
You are probably adding in an additional line to your basket, so the system calculates the number of people attending by the number of lines in your basket.
Go into ‘Book now', and the top box is your basket. On the left it asks you to add the name and email address, on one line only (do not use the return to go onto another line). Then click add to basket and it will take you through the application process for one booking only.
Can I book for more than one person?
Yes, just add the additional name (and email address) of the people attending. Ensure each name and email address is on one line only in your basket and the system will calculate the number of people by the number of lines added to your basket.
Can I book more than one course at a time?
Yes, just add each course you would like to attend to your basket and the system will calculate the cost once you go through to the booking form.
Will I receive my complimentary book before the course date?
In most cases, yes, we aim to send the orders through to the publishers in plenty of time for delivery before the course. However, if you book onto a course less than three weeks before the date, then they may be a delay in delivery.
Download codes for e-books can usually be provided fairly proptly, subject to availability.
Plese note: You do not need to study the book before the course - it is designed as a handy reference guide in your place of work afterwards.
I can't attend the A&E Survival Course this time around. When are the next courses after this one?
The A&E Radiology Survival Courses are usually held in April, August and December. The dates of future courses will be posted on the website and bookings accepted, approximately two weeks after the present advertised courses have finished.
If my hospital has informed me that a place has been booked for me on The A&E Survival Course - for Doctors and Emergency Nurse Practitioners, do I then have to confirm this with you?
No, we take block bookings from some hospitals directly. Therefore, if your hospital informs you that your place is booked, you do not have to confirm this with us. Your hospital should have provided us with your email address but if you do not hear from us to confirm your place, then please email us to enquire, in case the email address we have for you is incorrect. The login details will be emailed to you a few days before the date (please regularly check your junk mail, as emails often land in there)
Please check with us that we have received a purchase order for your place on the course, as bookings from hospitals, will not be accepted without this?
My hospital has pre-booked my place on The A&E Radiology Survival Course - for Doctors and Emergency Nurse Practitioners. They have asked me to pay the course fee myself. How can I do this?
- Pay on-line by credit or debit card. Click on the course and date you have been prebooked for.
- Alternatively, you may be given a link to pay online. Check with your hospital administrator.
If I pay online - will I receive a receipt?
The receipt will automatically be emailed to you as an attachment with your confirmation email. If you do not receive it immediately after booking, please check your junk mail box.
If I pay online . . . how do I know whether the payment has been successful?
If your payment has been successful then you will receive two emails: (1) a Worldpay receipt, and (2) a confirmation from us with an attached receipt. These will be sent directly to your email address. IMPORTANT: if you have not received either of these two emails then please check your junk or spam mail box, as computer generated emails often land in there
What time does the course start and finish?
Logging into the Waiting Room is usually at 8.45am. The introduction starts at 9:00am. Each course finishes at approximately 17.30. The organisers will see that the course finishes on time. The course programme will be emailed to you with the login details or can be downloaded from the Courses page.
What can I do if the only day on which I am able to attend is already fully booked?
You can e-mail the course administrator and ask to be put on the waiting list. We will contact you if a place becomes available. However, we cannot guarantee that we will receive any cancellations as the courses are extremely popular and usually fill up well before the date of the course.
Will I need to have a Zoom account to access the course on the day?
Yes, please set up a free Zoom account beforehand and then you can log in with your email address on the day, using the Zoom invitation link that we will email to you with the confirmation details.
Will I receive a certificate of attendance?
Yes, a certificate of attendance will be emailed to you after the course, usually within three or four days. Please check your junk mail, as they often land in there.
Will the online course have the same content as the face-to-face courses?
Yes. The timetable for the day will follow exactly the current face-to-face course, including access to our teaching radiographs via a website link for use during the day. NB. The teaching radiographs will not be available after the course is finished.